Etiquette, Boundaries and Consent

Before booking please consider the following:

A free Consultation Call of up to 30 minutes is the first step to building a professional working relationship. Its purpose is for assessing whether we can effectively work together before booking an appointment.
If we are not the right fit for working together then I will, where appropriate, refer you to colleagues or other helpful resources.
The number of sessions required (if more than one) will be discussed and estimated as a part of this free initial consultation
Once you have completed your Consultation Call you will be offered a link to a web page where you can choose, book and pay for your session at a time that works for you
- All sessions are paid for at the time of booking
- Payments can be made using debit and credit cards or PayPal.

If you need to cancel or postpone your appointment after booking and payment the following terms apply:

Up to 72 hours before your appointment, you may independently use the booking calendar to rearrange your appointment.
Less than 72 hours before your appointment, or for appointments not attended, no refunds can be given, and a new appointment will require a new payment

Refunds for packages where no sessions have yet been taken:

You have 14 days from the date of purchase to cancel and receive a full refund should you decide not to proceed with your package.
Refunds will consist of the full fee you have paid.
Your fee will be returned to you within 7 days of receiving notice of cancellation.

Refunds for packages where sessions have taken place:

Once you have taken one or more of the sessions of your package, no refunds are available.

Any refunds due to you will be returned to you within 7 working days via your original payment method
Some payment processors may take up to 10 days for the funds to be credited to your account

If you have any questions about this policy, please discuss them with me before purchase.
By making the payment for your session or package, you indicate your agreement to these terms.

I am passionate about creating a place where not only are your boundaries respected but you are actively encouraged to learn more about and empower yourself to know and exercise choice with your ‘yes’ and your ‘no’.
All touch is for you and is entirely focused on you and your experience.
Working together may include some foundational work around the Wheel of Consent, a tool developed by Dr Betty Martin aimed at empowering individuals and practitioners in understanding and practicing healthier boundaries and consent.
You, as the client are fully empowered to work within the level of touch with which you are comfortable and I recognise and honour that this may be different session by session and moment by moment.

Given the richness of human experience, it is inevitable that the values and beliefs of you the client and I as the practitioner will not always be the same. And where appropriate, I am open to healthy, open and respectful conversations around these. My intention is to treat all people, including clients, with the utmost respect for who they are, the values and beliefs they hold and the history and issues they bring.
And so I reserve the right to ask clients to leave and terminate a professional relationship without refund of any fees and or deposit paid at any time during the process of working together where:
- A client is under the influence of recreational drugs or alcohol
- A client is disrespectful of me, my work or my home environment; including the building, grounds and neighbourhood of where I live and work
- A client displays verbal or physical aggression or violence towards me or others
- A client expresses views that I believe are racist, anti-religious, sexist, anti-LGBTQI+ including transphobia, anti disability including neurological differences or otherwise expresses views that I perceive are fuelled by personal, professional or institutional prejudice and bias

Confidentiality for you as a client is set out separately in the Confidentiality and Data Protection Statement
And I ask you to respect my confidentiality by not sharing my details with others such as my home address and any other personal details you may discover from our time working together.

I welcome feedback, both positive and negative by email. If you like what I do, please tell others. If you have concerns about any area of your experience of working with me, please tell me.
I also very much welcome reviews and testimonials via Google reviews, email, text and personal recommendations

Are you ready to explore? Then Book your free Consultation Call